Chartered Physiotherapists in Sport and Exercise Medicine (“CPSEM,” “we,” or “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and disclose your personal data when you use our website (“Website”), interact with us, or participate in our services.

By accessing or using our Website or services, you agree to the terms of this Privacy Policy.

Types of Data We Collect

We may collect and process the following types of personal data about you:

  • Contact information: name, email address, phone number, and postal address
  • Professional information: job title, workplace, and professional qualifications
  • Payment information: credit card details and billing address (if you make a payment to us)
  • Technical data: IP address, browser type and version, time zone setting and location, browser plug-in types and versions, and operating system and platform
  • Usage data: information about how you use our Website, products, and services
  • Marketing data: your preferences for receiving marketing communications from us

How We Collect Your Data

We collect personal data about you through:

  • Direct interactions: when you provide us with your information, such as when you register for our services, fill out a form, or correspond with us through email or phone
  • Automated technologies: when you visit our Website, we collect technical and usage data using cookies and similar technologies

Use of Your Data

We use your personal data for the following purposes:

  • Providing our services: to perform our services, such as providing physiotherapy treatments and consultations, managing appointments, and sending relevant information
  • Payment processing: to process payments for our services
  • Communication: to respond to your queries, to provide customer support, and to send you relevant information
  • Marketing: to send you marketing communications if you have consented to receive them
  • Analytics: to analyze and improve our Website and services

Disclosure of Your Data

We may share your personal data with third parties in the following circumstances:

  • Service providers: we may share your personal data with our service providers who help us to provide our services, such as payment processors, hosting providers, and marketing agencies
  • Professional bodies: we may share your personal data with professional bodies, such as the Chartered Society of Physiotherapy, for regulatory and professional purposes
  • Legal reasons: we may share your personal data with law enforcement agencies, regulators, and other parties if required by law or to protect our rights, property, or safety

Data Retention

We retain your personal data for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements.

Your Rights

You have the following rights regarding your personal data:

  • Right to access: you can request access to your personal data
  • Right to rectification: you can request that we correct any inaccurate or incomplete personal data we hold about you
  • Right to erasure: you can request that we delete your personal data
  • Right to restrict processing: you can request that we restrict the processing of your personal data
  • Right to data portability: you can request that we provide you with a copy of your personal data in a commonly used format
  • Right to object: you can object to the processing of your personal data for direct marketing purposes or for reasons related to your particular situation

If you would like to exercise any of these rights, please contact us using the details provided below.